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Sanya China Travel staff

Sanya China Travel is a privately owned family business.

We have a staff of six full time people here in the UK and two people working from Beijing. Our UK staff have all traveled to different parts of China in the past and have road tested our tours. Our offices are in the picturesque village of South Warnborough, Hampshire.

Our achievements

We are very proud to be awarded preferred operator status to China with British Airways. We are not tied in any way to BA but we do have access to cheaper flights than most operators.

We are accepted members of the Asia Pacific Travel Partnership and the Federation of Small Business's.

ATOL licence

atol.gifWe have a full ATOL  Licence, so your holiday is protected by law. Sanya China Travel are CAA bonded via ATOL Licence No 6790, so you have complete peace of mind when booking your holiday.

 

Customer care and your holiday

customercare.jpgCustomer care is of paramount importance to us, as is your feedback after your holiday. Please take the time to understand the points below. It will make a real difference to your peace of mind when travelling with us to the PRC and beyond. We’re here to support you every step of the way. Prior to your departure you will also receive your own ’in China’ information booklet containing a very helpful do’s and don’ts guide that comprehensively covers every conceivable question or concern you may have.

 
Above image: Roy, with two of our clients Jayne and Mary Roberts in Beijing

Communication

Everything is planned methodically and triple checked both by ourselves in the UK and our staff in China, however we have also set up the following procedures to give you complete piece of mind:-

  • In your confirmation pack you will be given translation telephone numbers (office and mobile) so you can contact an English and Mandarin speaking employee of ours based here in the UK - this runs 24 / 7.
  • We employ two people in China, both English speaking. Sissi Tung (Chinese Mainland) and Jim Yang (home stays). You are given their mobile and office numbers in the unlikely event you need to contact them.

Peace of mind on your holiday

So that you have less to worry about, we will ensure you never get stuck on your travels. When you are spending some free time exploring at your leisure without the use of a guide, we will send you pre written and blank translation cards. These will help you when shopping, using public transport and in restaurants.

translation_cards-s.jpgIf required, our staff here in the UK (or China when you are there) will fill in the blanks for you, which allows you to venture out on your own with confidence.
 

 

 

 

Special instructions and requests

allergy_cards-s.jpgAll your special instructions and requests will obviously be passed over to our Chinese managers Sissi and Jim.

However if you have any further requests, for instance an allergy - we will issue you with translation cards stating your condition - we leave nothing to chance. Just ask us to make these for you when you book. 

 

 

Hobbies, interests and festivals

It is important to remind you that we take great pride in being able to come up with that extra something that will make your holiday that little bit more special. Maybe you have a special hobby or interest that we can incorporate into your trip? In the past we have sent teachers to visit a kindergarten, doctors to a Chinese medical centre, and a carpenter to a wood festival in Sichuan. Please put us to the test!

Please don’t forget to ask us about train travel and traditional guesthouses - we are committed to showing you the real China.